Overview
Policy for the Return of Originals
Did you purchased an original that wasn’t a custom and just don’t love your new artwork? If the original artwork doesn’t satisfy you entirely, you have 7 business days from receipt of the artwork to return it in its original package. Unfortunately, after 7 days of I am unable to offer refunds or exchanges.
If you have requested custom artwork, payment is due up front and is non-refundable once work on the project has started.
To be eligible for a return, your item must be in the same condition that you received it. It must also be in the original packaging. To complete your return, I require a receipt or proof of purchase. To return your product, email me at kayla.t.fries@live.ca for further instructions.
You will be responsible for paying for your shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you may vary. If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
I am not able to offer refunds in the following cases:
– Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
– Any item that is returned more than 7 days after delivery.
– Sale Items: Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Need help?
Contact me at info@bisschopsartistry.com for questions related to refunds and returns.
